Terms of hire

How booking works

A quote request is an enquiry, not a booking. Nothing is booked until we confirm availability by email. Once we confirm, we send a Stripe payment link. You pay the full hire fee and the refundable deposit when you book.

What's hired

A hire includes the headsets, the transmitter, chargers and leads, printed instructions and one day's hire (a 24-hour period).

Deposit and refund

There is a refundable deposit of £100. You pay it, along with the full hire fee, when you book. We return it within a couple of days of the headsets being returned to us.

Damage and loss

If a headset is damaged or lost, we charge £50 per headset, taken from your deposit. We only charge for real breakage or loss, not normal wear.

Cleaning and ear-pad hygiene

We clean the headsets, including the ear pads, between every hire. We want them back as you received them.

Collection and return times

A hire is a 24-hour period. If you collect, the headsets are collected from Bevendean, and we share the exact address once your booking is confirmed. You return them to Bevendean at the end of the 24 hours. In Brighton and Hove we can deliver and collect instead. Collection and return are between 9am and 8pm.

Late returns

If the headsets come back late, up to 2 hours late costs £50. More than 2 hours late is charged as an extra day's hire.

Cancellation

You can cancel for a full refund up to one week before the event. After that, there is no refund.